Privacy Policy
Last updated: December 13, 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
Personal Information
- Account Information: Name, email address, password (encrypted)
- Payment Information: Billing address, payment method details (processed securely through Stripe)
- Usage Data: DNS lookup queries, analysis results, and tool usage patterns
- Communication: Messages you send to us for support or feedback
Automatically Collected Information
- Log Data: IP address, browser type, access times, pages viewed
- Device Information: Device type, operating system, browser version
- Cookies: Session cookies for authentication and functionality
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Monitor and analyze usage patterns to improve user experience
- Detect, prevent, and address technical issues and security vulnerabilities
3. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers
- Stripe: Payment processing and subscription management
- Hosting Providers: Secure data storage and website hosting
- PostHog: Web analytics, usage statistics, error tracking, and performance monitoring
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Access controls and authentication systems
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:
- Account Data: Retained while your account is active and for a reasonable period after closure
- Usage Data: Retained for analysis and service improvement purposes
- Payment Data: Retained as required by applicable laws and payment processors
6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Unsubscribe from marketing communications
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website:
- Remember your preferences and settings
- Analyze how our platform is used
- Improve our services and user experience
- Provide personalized content and features
You can control cookie settings through your browser preferences, though disabling certain cookies may affect platform functionality.
8. Third-Party Services
Our service may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.
10. Children's Privacy
Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.
11. Contact Us
Questions About This Privacy Policy?
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: hello@voiptoolbox.net
Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Company: Goldbyte Ltd (Company number: 15897964)
Data Protection Officer: For specific data protection inquiries, you may also contact our Data Protection Officer at the email address above.
12. Legal Basis for Processing (EU/UK Users)
For users in the European Union and United Kingdom, our legal basis for processing your personal data includes:
- Contract Performance: To provide our testing services as agreed
- Legitimate Interest: To improve our services, ensure security, and provide support
- Legal Obligation: To comply with applicable laws and regulations
- Consent: For optional features and marketing communications (where applicable)
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes.