Terms and Conditions

Last updated: November 27, 2025

These Terms and Conditions ("Terms") govern your use of VoIP Toolbox Pulse infrastructure assurance and SIP utility services ("Service") operated by Goldbyte Ltd ("we," "our," or "us"). By accessing or using our Service, you agree to be bound by these Terms.

1. Service Description

VoIP Toolbox Pulse is a comprehensive SIP infrastructure assurance and analysis service that provides tools for VoIP professionals. Our Service includes:

• DNS lookup tools for SIP domains and SRV record analysis
• GeoDNS lookup functionality for global SIP infrastructure testing
• SIP authentication calculators and validators for digest authentication
• PCAP file analysis tools for SIP packet inspection
• Pulse active assurance services for infrastructure health checking
• Educational SIP guides, packet examples, and callflow diagrams
• Real-time SIP message analysis and debugging tools

2. Account Registration and Use

2.1 Account Creation

To use our Service, you must:

• Be at least 18 years old or have parental consent
• Provide accurate, current, and complete information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account

2.2 Authorization Requirements

Before using our Service to test any SIP infrastructure, you must ensure you have proper authorization:

• Network Owner Permission: You must have explicit permission from the owner or authorized representative of the SIP infrastructure you intend to test
• Credential Ownership: You must own the SIP credentials you provide for testing, or have explicit permission from the credential owner to use them for testing purposes
• Testing Scope: Your authorization must cover the specific testing activities you plan to perform
• Documentation: We recommend keeping records of your authorization to test SIP infrastructure and use credentials

By using our Service, you represent and warrant that you have obtained all necessary permissions and authorizations.

2.3 Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You must not:

• Use the Service to test SIP infrastructure without explicit permission from the network owner or authorized representative
• Use the Service with SIP credentials that you don't own or have explicit permission to use for testing purposes
• Attempt to reverse engineer or compromise our Service
• Use the Service for any illegal or unauthorized purpose
• Interfere with or disrupt the Service or servers
• Share your account credentials with unauthorized users
• Use the Service to perform denial-of-service attacks or other malicious activities

3. Credential Security and Storage

3.1 Credential Management

You are responsible for:

• Providing only test SIP credentials, not production credentials
• Ensuring you have the right to use any SIP credentials provided
• Notifying us immediately if credentials are compromised
• Updating credentials when they change

4. Service Limitations and Disclaimers

4.1 No Guarantee of Issue Detection

While our Service is designed to identify issues in your SIP infrastructure, we cannot guarantee that all issues will be detected. Our Service is a testing tool, not a guarantee of SIP infrastructure perfection.

4.2 No Liability for Testing Activities

We cannot be held liable for any issues, damages, or problems that may arise from our testing activities on your SIP infrastructure. This includes, but is not limited to:

• SIP server performance impacts or overload
• Network congestion or bandwidth consumption
• SIP registration issues or user account problems
• Call routing disruptions or service interruptions
• Any unintended side effects of automated SIP testing

4.3 Service Availability

We strive to maintain high service availability but cannot guarantee uninterrupted access. The Service may be temporarily unavailable due to:

• Scheduled maintenance
• Technical issues
• Force majeure events
• Service provider outages

4.4 Service Level Disclaimers

Our Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties that the Service will meet your specific requirements
• Warranties that the Service will be uninterrupted, timely, secure, or error-free
• Warranties regarding the accuracy or reliability of test results

4.5 Third-Party Dependencies

Our Service may depend on third-party services, APIs, or technologies that are beyond our control. We are not responsible for:

• Changes to third-party services that affect our Service functionality
• Outages or issues with third-party providers
• Compatibility issues with your SIP infrastructure or systems
• Changes in SIP standards, protocols, or web technologies

5. Resource Usage and Fair Use

5.1 Computational Resources

Our Service uses computational resources to perform SIP testing and analysis. We reserve the right to:

• Limit or suspend testing if it consumes excessive computational resources
• Limit or suspend testing at our sole discretion for any reason
• Implement rate limiting to ensure fair usage across all customers
• Optimize testing schedules to balance resource usage
• Charge additional fees for resource-intensive testing scenarios, with advance notice of such fees

5.2 Fair Use Policy

You agree to use our Service in a manner that does not:

• Excessively consume computational resources
• Interfere with other users' testing activities
• Create unreasonable load on our infrastructure
• Attempt to circumvent usage limits

6. Free Demo Terms

6.1 Demo Availability

We reserve the right to decline or limit free demo requests at our sole discretion. Factors that may affect demo availability include:

• Resource availability and capacity
• Complexity of the requested SIP testing scenario
• Compatibility with our testing capabilities
• Business considerations and priorities

6.2 Demo Limitations

Free demos are subject to:

• Limited testing duration and scope
• Basic reporting and analytics
• Standard support channels
• Our standard terms and conditions

7. Beta User Program

7.1 Beta Access

Beta users are granted access to our Service at the Core tier level. Beta access is provided on an invite-only basis and is subject to the following terms:

• Beta access duration ranges from 1 month to 1 year, as determined by us
• Beta users receive Core tier features and functionality during their beta period
• We reserve the right to cancel or terminate beta access at any time, with or without notice
• Beta access is non-transferable and may not be sold or assigned

7.2 Beta User Referrals

While beta access is invite-only, we welcome referrals for VoIP/SIP specialists who may be suitable candidates for our beta program. Referrals do not guarantee beta access, and all beta invitations are at our sole discretion.

8. Payment and Billing

8.1 Pricing

Service pricing is as published on our website. We reserve the right to modify pricing with 30 days' notice to existing customers.

8.2 Payment Terms

• Payments are due monthly in advance
• All fees are non-refundable except as required by law
• Late payments may result in service suspension
• Additional usage beyond plan limits will be billed separately

9. Intellectual Property

9.1 Our Rights

Our Service, including all software, algorithms, and content, is protected by intellectual property laws. You retain all rights to your SIP infrastructure and test data.

9.2 License

We grant you a limited, non-exclusive, non-transferable license to use our Service for testing your own SIP infrastructure during the subscription period.

10. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

10.1 Data Processing

By using our Service, you acknowledge that:

• We may process data from your SIP infrastructure during testing activities
• Test results, PCAP files, and execution logs may contain sensitive information
• You are responsible for ensuring compliance with applicable data protection laws
• You should not provide production SIP data or personally identifiable information for testing

10.2 Compliance Responsibilities

You are responsible for ensuring that your use of our Service complies with:

• All applicable data protection and privacy laws (GDPR, CCPA, etc.)
• Industry-specific regulations (HIPAA, SOX, PCI-DSS, etc.)
• Your own privacy policies and data handling procedures
• Any contractual obligations regarding data processing

11. Termination

11.1 Termination by You

You may cancel your subscription at any time through your account settings or by contacting us.

11.2 Termination by Us

We may terminate or suspend your access to the Service immediately if:

• You violate these Terms
• You fail to pay fees when due
• Your use poses a security risk
• Required by law, regulation, or law enforcement request
• We determine termination or suspension is appropriate for any reason at our sole discretion

11.3 Effect of Termination

Upon termination:

• Your access to the Service will cease
• We will delete your data according to our data retention policy
• Any unpaid fees remain due

12. Limitation of Liability

To the maximum extent permitted by law, our total liability to you for any claims arising from or related to these Terms or the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

13. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any testing activities performed on your SIP infrastructure

14. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved in the courts of England and Wales, unless you are a consumer in which case you may have additional rights under local law.

15. Service Modifications and Updates

15.1 Service Changes

We reserve the right to modify, suspend, or discontinue any part of our Service at any time, including:

• Adding, removing, or modifying SIP testing features and functionality
• Changing testing methodologies or analysis algorithms
• Updating supported SIP protocols, browsers, technologies, or integrations
• Modifying service availability or performance characteristics

15.2 Notice of Changes

We will provide reasonable notice of material changes that affect your use of the Service, except in cases of:

• Security updates or critical bug fixes
• Legal or regulatory compliance requirements
• Emergency situations requiring immediate action

16. Changes to Terms

We may update these Terms from time to time. We will notify you of material changes by:

• Posting the updated Terms on our website
• Sending an email notification to registered users
• Displaying a notice in our Service

Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

17. Contact Information

Questions About These Terms?

If you have any questions about these Terms and Conditions, please contact us:

18. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.